eBoutique T’s & C’s

Welcome to creationsjewellers.com.au and thank you for shopping with us.


These Terms and Conditions govern the use of www.creationsjewellers.com.au (“the website”) and the purchase of any goods from it. The website is owned and operated by Creations Jewellers (ABN 75157453998). Should you have any questions, please contact Creations Jewellers prior to ordering from this website.



Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Creations Jewellers reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.




We want you to be able to order from creationsjewellers.com.au with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology – the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to creationsjewellers.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. creationsjewellers.com.au utilises the Stripe digital certificate to achieve this.



Payment Methods

We accept Visa, Mastercard and American Express




All prices quoted on the website are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice.



Product Availablity

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a time-frame as to the availability of the item, or provide you with a refund for the unavailable item.



Placing and Accepting Orders

Orders will not be dispatched until payment in full has been received and creationsjewellers.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, creationsjewellers.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.



Cancellation by You

If you need to cancel an order, please contact us immediately on +61 262951763. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns Policy (below).



Gift Certificates & Credit Notes

Gift certificates and credit notes are valid from two years from the date of purchase and are redeemable in store. Gift vouchers and credit notes are not redeemable for cash. If you would like to utilise a Creations Jewellers gift voucher or credit note for an online purchase at creationsjewellers.com.au, please contact our customer service team directly about your purchase. Our customer service team is available Monday to Friday, 9:30am to 5:30pm AEST. Contact Us here.



Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Creations Jewellers which relate to or are incidental to any transaction. You agree to indemnify and hold Creations Jewellers harmless from and against any and all claims, loss or expense that may be incurred by Creations Jewellers which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Creations Jewellers harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your account, of any intellectual property or other right of any person or entity.



Information Provided by You

If you purchase goods and services from musson.com.au or create an account with us, we may require you to provide your name, address, email address, credit card number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide musson.com.au with current, complete and accurate customer information when asked to do so by the website or an employee of Creations Jewellers.



Virus Warning

All care is taken to ensure that creationsjewellers.com.au website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.



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